Technical Help

Do You Need Technical Help? See These Common Issues

Adobe Acrobat Reader

If you are having trouble reviewing your documents, please download the latest version of Acrobat Reader software.

Adobe, the Adobe logo and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Our Site is Responding or Returning Information Slowly

There are a number of reasons for slow response time on the Internet in general, and on our website in particular. During certain times of the day, Internet usage becomes very heavy, which slows down everybody. You will speed up your responses by accessing our website during the morning, or later in the evening, when Internet traffic tends to be lighter.

The Customer Portal section did not match your records

Online information may not match your records for many reasons. There are often delays in processing applications. It is possible your policy may not have gone into effect yet, and we do not display policy information until that policy is effective. You should be able to view current information on the effective date of your policy.

“Error 404 – File Not Found”

Error 404, the file not found error, means that our server was unable to find the file or program corresponding to the document you asked for.

The file not found error can happen for several reasons:

  • A typo – if the URL was specified incorrectly, then our server will be looking for a file of the wrong name.
  • A missing file – it’s possible that the file has been removed, renamed, or is otherwise temporarily or permanently unavailable.

Browser Sometimes Returns to the Login Page

Either you have been idle for 20 minutes or our web server has been reset. You can continue by logging onto the system again.

User ID or Password Do Not Work

Make sure that you are typing in your user ID and password correctly. If you think you may have forgotten your password, go to the login screen and click on the link titled “Forgot Your Password?” to follow the directions.

“Host Unavailable”

This error usually occurs when the host server is down. You can try to access the site again by clicking the Reload button.


Still Having Trouble?

E-mail your question to our Technical Support staff.