We believe that helping you is what we do best. We achieve this goal by operating as a team with each employee playing an important role. We are a statewide "Equal Opportunity Employer" offering positions such as: clerical support, policy processing, administrative, management, computer information systems, claims, finance and underwriting.

#1001 Systems Support Analyst (LAN) Associate


In this position you will work under direct supervision, perform skilled work in the installation, diagnoses, repair and maintenance of hardware and software of a variety of PC workstations and laptops and related peripheral equipment, including printers and scanners.

Essential Functions

  • Learns the basic tools and techniques necessary to begin productive work.
  • Completes simple level tasks associated with each essential function.
  • Configures PC workstation and laptop hardware and software as required by user.
  • Diagnoses and repairs or replaces defective PC workstation, laptop or peripheral equipment.
  • Assists employees in the operation and basic maintenance of the equipment.
  • Provides technical support for all hardware and related equipment.
  • Assists Infrastructure staff in setup and maintenance of server systems.
  • Maintains accurate and complete documentation.
  • Assists with the development of business continuity plan.
  • Other duties as assigned.
  • Night call may be required.

Skills & Abilities

  • Strong verbal communication and listening skills
  • Demonstrated written communication skills
  • Demonstrated problem solving skills
  • Demonstrated problem solving skills

Education & Experience

  • Bachelor’s degree in computer science is preferred or
  • Associates degree in computer science or industry recognized certificate¬†with job related experience is required
  • Systems support analyst experience required


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