#0940 Claims Rep – Volusia County
SUMMARY: Responsible for handling all multi-line claims in assigned territory to a proper conclusion.
ESSENTIAL DUTIES AND RESPONSIBILITES: Include the following. Other duties may be assigned.
- Investigate, validate, evaluate, negotiate, and settle all claims as assigned.
- Submit reserve recommendations on assigned claims.
- Communicate with the public regarding procedures, problems, and coverages.
- Negotiate fair settlement with individual claimants or Attorneys.
- Maintain claim files and follow departmental reporting procedures.
- Report risk reviews to the Underwriting department.
- Participate in training and continuing education courses as requested or required.
- Prepare estimates on auto and property losses.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess and maintain a valid Driver’s License and acceptable driving record. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Bachelor’s degree from four-year college or university
- Adjuster’s license
- 6 months minimum related experience.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Strong verbal communication, listening skills and effective negotiation skills. Ability to write routine reports and correspondence. Ability to influence internal and/or external constituents and ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Possesses strong technical aptitude with the ability to work with mathematical operations related to daily tasks.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Effective conflict management skills Ability to simultaneously handle multiple priorities
CERTIFICATES, LICENSES and REGISTRATIONS: Must be state certified and licensed as Claims Adjuster. Studies are encouraged toward the professional designation of Associate in Claims and/or Chartered Property Casualty Underwriter.
OTHER SKILLS and ABILITIES: Must continue training in property damage evaluation, auto appraisal, building construction, and flood and catastrophe adjusting.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, crawl and climb.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to fumes or airborne particles.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all the essential duties, responsibilities and requirements of personnel.
NO PHONE CALLS PLEASE